Refund policy

Last updated: 18/10/2026

Every print from The Framed Galaxy is made to order, and every digital download is delivered instantly. Please read this policy before placing your order.

All Sales Are Final

We do not offer returns, exchanges or refunds on any order, including digital downloads and physical prints (framed, unframed and bundles). This includes change of mind, a wrong size chosen at checkout, or colours appearing slightly different from your screen.

International Customers

Orders from customers outside India are not eligible for any returns, refunds or replacements. All international purchases are final.

Digital Downloads

If a file is corrupted, will not open, or is not the image you ordered, email us at theframedgalaxy@gmail.com within 7 days of purchase with your order number, and we will send you a working file.

Damaged, Defective or Incorrect Prints

If your order arrives damaged, has a printing or framing defect, or is not what you ordered, we will send you a free replacement:

Email theframedgalaxy@gmail.com within 7 days of delivery.
Include your order number, a short description of the problem, and clear photos of the item and its packaging.
Once we confirm the issue, we will produce and ship a replacement at no cost to you. You will not need to send the damaged item back unless we ask you to.

Replacements are our only remedy for damaged, defective or incorrect items. We do not issue refunds.

Please keep all packaging until you have checked your order, because the courier may need it for a damage claim.

Order Cancellations

Because every order is made to order or delivered instantly, orders cannot be cancelled once placed. Please check your size, frame and shipping details carefully before checking out.