Shipping policy

Last updated: 18/10/2026

Digital Downloads

Digital files are delivered instantly. After checkout, download links appear on your order confirmation page and are emailed to the address you gave us. If the email does not arrive within 30 minutes, check your spam folder or contact theframedgalaxy@gmail.com.

Where We Ship

We currently ship physical prints to addresses across India. We do not ship internationally yet, but customers outside India can still buy digital downloads. Purchases by international customers are final and are not eligible for returns or refunds.

Processing Time

Every print is made to order. Please allow:

Unframed prints: 3–5 business days to print and pack
Framed prints and bundles: 5–7 business days to print, frame and pack

Business days are Monday to Saturday, excluding public holidays.

Delivery Time

After dispatch, delivery usually takes:

Metro cities: 2–4 business days
Rest of India: 4–8 business days
Remote areas and the North-East: up to 10 business days

These are estimates from our courier partners and are not guaranteed.

Shipping Charges

Shipping is free on all orders across India.

Tracking

Once your order ships, you will get an email with a tracking number and link. Allow up to 24 hours for tracking to update.

Packaging

Unframed prints ship flat between rigid board in protective sleeves. Framed prints are wrapped in protective material with corner guards and packed in sturdy boxes.

Address Accuracy

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address that was entered by the customer. If you notice a mistake, email theframedgalaxy@gmail.com immediately, because we can only change the address before the order is dispatched.

Lost or Delayed Parcels

If your tracking has not updated for 7 days, or your order has not arrived within 15 business days of dispatch, contact theframedgalaxy@gmail.com. We will work with the courier and, if the parcel is confirmed lost, send a free replacement.